Head of Transactions Risk Management and Fraud Prevention at Jumia Group


Reporting into Jumia Pay CEO, you manage the Transactions Risk Management / Fraud Prevention department, both for Jumia payment services and for Jumia merchant activities operating customer payments with 3 rd parties Payment Service Providers. You are a manager with imagination, a vision to where fraud management should be in 10 years, and the impulse to build an highly automated and scalable solution, within Africa’s leading internet group.

Key Responsibilities:
Avoid chargeback costs, maximize Merchant Fraud Program and Excessive Chargeback Program score, insure cross-industries black listing of fraudulent customers.
In charge of carrying up daily operations and managing the fraud control agents, from transactions analysis to chargeback dispute.
Ensure compliance with existing control structure while driving path to automation and scalability.
Support the technical and operational release of new prepayment methods across the group, while making sure they are integrated to fraud management processes and comply with PCI DSS compliance regulation.
scale up the fraud department to all group activities and prepayment method (credit card and mobile money).
Creation of new reporting and analytics across a variety of fraud and risk types
Creation of new controls or requirements for new business initiatives and products

Minimum requirements
5+ years of experience in the consumer/card industry preferably in a fraud or risk management role in emerging markets (Africa or Asia).
Knowledge of business practices within the Credit Card industry is a plus
Proven experience managing payment processors, merchants, fraud prevention, etc.
Advanced data analytics skills.
Demonstrated leadership in applying analytics to efficiently and pragmatically solve business problems through structured problem-solving approaches
Proven track record of developing effective controls and managing operational risk
Proven ability to evaluate the business climate, anticipate change and develop compensating strategies/vision
Experience with predictive analytics and custom rule management using current-generation fraud management products like Sift Science or Simiity
History of communicating to senior leaders of an organization


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